Privacy policy
L'Auberge l'Autre Jardin acknowledges the importance of protecting your privacy as well as the sensitive nature of some personal information, and we are committed to protect that information.
The policy described herein demonstrates how we process personal data and protect your privacy.
Your rights to privacy
Since January 1, 2004, all commercial organizations must comply with Bill C-6: Personal Information Protection and Electronic Documents Act (http://www.privcom.gc.ca/legislation/02_06_01_e.asp), unless they have been exempted by the Federal Government, in such cases in which they must comply with a similar provincial law.
L'Auberge l'Autre jardin is responsible for the personal information and data that it collects, uses or keeps on file. In order to assume this responsibility, we have developed the following policy and trained our personnel regarding these principles.
Why do we ask for your personal information?
We require personal information from our clients for the following reasons :
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Customer service : In order to customize our service and meet your needs in the areas of accommodation, food, etc. |
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Marketing : In order to inform you of promotions or new services offered by our organization. |
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Market research : In order to ensure the relevance of promotions and new services that we are planning to offer. |
How do we obtain personal information?
We obtain information legally with legitimate intentions and proceed carefully. We request this information at the time when you make a reservation, at check-in, through comment or survey cards or through our Website.
Consent
Consent for obtaining, using or disclosing personal information can be obtained verbally or in writing. In order to determine the best way to obtain your consent, we take into consideration the nature of the information we wish to access, use or disclose.
Use of information
When we use personal information to tell you about our services or to inform you, including service charges or the promotion of our business, we ensure that you have granted consent for these procedures unless specified or requested to proceed otherwise. If you inform us that you no longer wish to receive information regarding our services, we will immediately stop sending you material. Furthermore, l'Auberge l'Autre Jardin is committed to non-disclosure of your personal information to a third party who wishes to send you information regarding its own services or products, unless we have obtained your authorization.
Information update
In order to keep you informed regarding the various services that we can offer you, it is important that the information we have on you be kept up to date. If such information concerning you should change, please notify us.
Is my personal data safe?
We take all reasonable measures in order to guarantee that your personal information is not lost, changed, or disclosed.
We have at our disposal secure premises, an internal password, and computer software to prevent piracy or unauthorized access, and our personnel is under obligation to keep each client’s information confidential.
Requests and complaints
If you have any questions or concerns regarding the way we handle or store your personal information, or if you wish to lodge a complaint regarding the handling of your personal information, please feel free to contact us at: (418) 523-1790; or toll free, at: 1-877-747-0447.
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